Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
Drive product adoption for post-implementation stage customers, ensuring maximum value.
Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.
Partner with the client to solution customer problems and identify additional potential business opportunities.
Enable quick wins for the organization by leveraging assets and teams within, with a focus on customer success.
Provide strategic leadership for extensive interrelated programs of work to ensure that we are enabling change and delivering benefits in line with overall business strategic aims.
HealthEdge commits to building an inclusive environment and culture that supports the diverse representation of our teams. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Lead, coach, and develop a team of engagement and investigation professionals to foster a high-performance culture.
Track team KPIs, conversion performance, and campaign effectiveness to turn data into practical actions and own regular operational reporting for leadership.
Analyze engagement pipelines and customer behavior to identify bottlenecks and process improvement opportunities, supporting escalations and strategic decision-making.
Ruvixx develops software solutions to help companies protect their intellectual property and strengthen software license compliance. The company works closely with a globally recognized compliance and license enforcement partner to support international customer engagement and software regularization programs.
Lead Fortune 100 enterprise customers through end-to-end platform migrations and implementations, managing complex multi-stakeholder programs.
Serve as the primary strategic point of contact for a portfolio of named enterprise accounts, building relationships across C-suite, operations, and IT teams.
Partner closely with product and engineering teams to surface customer patterns, escalate friction points, and influence the product roadmap.
Freehand is building AI-native agentic platforms that automate complex enterprise spend management workflows for major global brands. The company operates in a fast-paced, high-stakes environment with a culture that prizes clarity, velocity, and ambition.
Partner on pre-sales motions for new customer acquisition and expansion, delivering tailored demos and leading technical evaluations.
Lead onboarding and complex implementations for strategic enterprise accounts, building playbooks and ensuring value realization.
Serve as an escalation point for complex technical challenges, resolve ambiguous problems, and build team capability through playbooks and coaching.
Pendo is a software company providing a platform for product analytics and in-app user guidance. It is a fast-growing startup backed by institutional investors, with a culture emphasizing action, craftsmanship, teamwork, and focus.
Own and manage the relationship with the Business Process Outsourcer (BPO), ensuring alignment on performance, quality, and operational goals.
Monitor and evaluate outsourced support performance, leveraging data to identify trends and drive continuous improvement.
Serve as the central point of contact for high-priority escalations, driving timely resolution and maintaining clear communication.
Headspace exists to provide lifelong mental health support through evidence-based content, clinical care, and innovative technology. The company has a collaborative, inclusive culture grounded in values like making the mission matter and connecting with courage.
Lead end-to-end rollout of new tools, platforms, and processes across Customer Service Operations to drive operational efficiency and customer experience improvements.
Act as a key connector between Operations, Product, IT, and Data teams, translating operational needs into structured requirements and clear implementation roadmaps.
Identify and implement AI-driven solutions and automation initiatives to reduce manual work and increase scalability in a fast-paced, KPI-driven environment.
lastminute.com is a European Travel-Tech leader specializing in dynamic holiday packages, using technology to turn spontaneous travel thoughts into meaningful experiences for customers. With around 1,700 employees globally, the company fosters an inclusive, international environment that values innovation and celebrates diversity to enhance the traveler's journey.
Serve as a strategic thought partner to the CCO, translating vision into coordinated action and managing executive communications.
Own and drive high-priority strategic initiatives across teams, building operating rhythms and identifying execution risks.
Act as connective tissue across functions, manage escalations, and build trusted relationships to drive results without direct authority.
Quest Software builds foundational IT solutions for enterprise AI, focusing on data governance, cybersecurity, and platform modernization. More than 45,000 companies trust the company, which is an equal opportunity employer with a culture of innovation, collaboration, and growth.
Develop strategic business relationships with customers to drive adoption, retention, and cross-sell opportunities.
Serve as the primary escalation point, troubleshooting customer issues and providing technical Workato product expertise.
Educate various operations teams on the business value of automation and contribute to team development through coaching.
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. It fosters a flexible, trust-oriented culture empowering ownership and balances productivity with self-care, offering a vibrant work environment and benefits.