Evaluate, revise, and continuously improve customer service-related workflows, Standard Operating Procedures (SOPs), and FAQs to support organizational scaling. Liaise with stakeholders across departments to stay updated on new information and effectively communicate releases or changes throughout the customer service department. Collaborate with the Training and QA teams to enhance customer-facing teams' knowledge. Support, collect, and analyze feedback from the customer service team and work with the product team to identify and implement effective solutions.
Job listings
As the Director of Customer Support at Sprinto, you’ll play a pivotal role in shaping and scaling a support organization. You'll define the strategic direction of global support operations, ensuring every customer interaction is fast, empathetic, and value-driven, impacting customer satisfaction, retention, and long-term product success.
$34,000–$43,000
USD/year
US
Unlimited PTO
The Implementation Specialist plays a vital role in ensuring the successful onboarding of clients by managing projects with precision, organization, and effective communication. This role operates independently with small to mid-sized projects from start to finish, shaping processes that directly improve customer success and operational efficiency, while also serving as a key support resource for complex Enterprise-level implementations.
Be a strategic enterprise leader responsible for the orchestration of complex customer support operations across voice, chat, SMS, email, and case-based channels. You will play a pivotal function in resolving escalated customer and order issues that fall outside standard workflows, serving as the critical recovery layer for all frontline contact center channels and customer touchpoints. Drive process optimization, and leverage data and Six Sigma methodologies.